Terms & Conditions

By accessing or using the Svalara website (svalara.store) and/or placing an order with us, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy, which are incorporated herein by reference.

If you do not agree to these terms, please do not use our website or purchase our products. We reserve the right to update these Terms at any time; continued use of the site after changes constitutes acceptance of the revised Terms.

All product descriptions, images, and specifications on our website are provided in good faith and are as accurate as possible. However, we do not warrant that all content on this site is completely accurate, complete, reliable, or error-free.

Prices are displayed in US Dollars (USD) unless otherwise stated and are inclusive of GST where applicable. We reserve the right to change prices at any time without notice. Price changes will not affect orders already placed and confirmed.

We reserve the right to limit quantities of any product sold or to discontinue any product at any time without notice.

By placing an order, you are making an offer to purchase the selected items. All orders are subject to acceptance and are not confirmed until you receive an order confirmation email from us. We reserve the right to refuse or cancel any order at our discretion, including for reasons such as product unavailability, errors in pricing, or suspected fraud.

All payment is processed securely via PayPal. By completing a purchase, you agree to PayPal's Terms of Service in addition to these Terms. Svalara does not store or have access to your payment card details.

In the event of a payment dispute or chargeback, we reserve the right to provide transaction records to PayPal or the relevant financial institution to resolve the matter.

As outlined in our Delivery Information page, all delivery dates and times are estimates only and are not guaranteed. Svalara is not liable for delays caused by third-party carriers, customs clearance, or events outside our reasonable control.

Risk of loss and title for items purchased from Svalara pass to you upon delivery to the carrier. It is your responsibility to ensure your shipping address is correct at the time of ordering. We are unable to redirect parcels once dispatched.

Our return and refund procedures are governed by our Return Policy, which forms part of these Terms and Conditions. By purchasing from us, you agree to those terms.

All content on this website — including text, graphics, logos, images, product photography, and software — is the property of Svalara or its content suppliers and is protected by Australian and international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent.

Our website and its content are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that our website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. You access and use our website at your own risk.

To the fullest extent permitted by law, Svalara and its directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our products, website, or services.

Our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the amount paid by you for the order in question.

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy that cannot be excluded, restricted, or modified under the Australian Consumer Law.

Your privacy is important to us. We collect, use, and store your personal information in accordance with the Australian Privacy Act 1988 and our Privacy Policy. We do not sell or share your personal data with third parties other than as necessary to fulfil your order (e.g. shipping carriers, PayPal).

These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.